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# Alpha Vogue Return & Refund PolicyLast Updated: August 22, 2026At Alpha Vogue, we want every customer to be satisfied with their purchase. Because we offer both standard merchandise and custom-designed products, different return and refund rules may apply depending on the item purchased.# 1. Standard Products For eligible non-customized products, customers may request a return within 14 days of delivery.To qualify for a return:* The item must be unused, unworn, and unwashed.* The item must be in its original condition.* Tags, packaging, and accessories must be included when applicable.* Proof of purchase or an order number may be required.Return requests submitted after the 14-day return period may not be accepted.# 2. Custom and Personalized Products Because custom and personalized products are created specifically for the customer, custom-designed items are generally final sale and cannot be returned or exchanged because of a change of mind, incorrect size selection, color preference, or design preference after production has started.However, if a custom item arrives:* Damaged* Defective* With the wrong customization* Significantly different from the approved orderplease contact Alpha Vogue so we can review the issue and determine whether a replacement, correction, store credit, or refund is appropriate.# 3. Damaged, Defective, or Incorrect Orders Please inspect your order after delivery.If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.Please provide:* Your order number* A description of the problem* Clear photographs of the item* Photographs of the packaging when applicableOnce the issue is reviewed, Alpha Vogue may provide a replacement, corrected item, store credit, partial refund, or full refund depending on the circumstances.# 4. Non-Returnable Items The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:* Custom-designed merchandise* Personalized merchandise* Made-to-order products* Final-sale or clearance items* Gift cards* Items that have been worn, washed, altered, or damaged after delivery* Items returned without required packaging or proof of purchase # 5. Exchanges Eligible standard products may be exchanged depending on product availability.Customers requesting a different size, color, or style should contact Alpha Vogue within the return period.Custom or personalized items cannot normally be exchanged unless Alpha Vogue made an error in producing the order. # 6. Return Shipping Unless the return is caused by an error by Alpha Vogue or an item arriving damaged or defective, customers are responsible for return shipping costs.Original shipping charges are generally non-refundable.We recommend using a trackable shipping method when returning merchandise. Alpha Vogue is not responsible for return packages lost or damaged while being shipped back to us.Do not send an item back until your return request has been approved and return instructions have been provided. # 7. Refunds Once an approved return is received and inspected, we will notify you regarding the status of your refund.Approved refunds will normally be issued to the original payment method.Please allow additional processing time for your bank, credit card provider, or payment service to post the refund to your account.Shipping costs may be deducted from the refund unless the return resulted from an Alpha Vogue error or defective merchandise.# 8. Order Cancellations Orders may be canceled before they enter processing or production.Because custom products may begin production shortly after an order is placed, cancellation cannot be guaranteed once work has begun.Once a customized or personalized item has entered production, the order may become final and non-refundable. # 9. Incorrect Shipping Information Customers are responsible for providing complete and accurate shipping information when placing an order.Alpha Vogue may not be responsible for packages that are delayed, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address.If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order is resent. # 10. Lost or Missing Packages If tracking shows that your package has not arrived within the expected delivery period, contact us so we can help investigate.If tracking shows a package as delivered but you cannot locate it, customers should first check:* Around the delivery location* With household members* With neighbors when appropriate* With the shipping carrier We will assist with shipping issues when reasonably possible, but refunds for packages confirmed as delivered will be reviewed on a case-by-case basis. # 11. Contact Alpha Vogue To request a return, refund, exchange, or report a problem with an order, contact us with your name, order number, and reason for your request.Alpha Vogue Customer SupportEmail: [joncrumley681@gmail.com]Website: [Alphavogue.net]By purchasing from Alpha Vogue, customers acknowledge and agree to this Return & Refund Policy.

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